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Annual Report 2018

Consultation, Counseling and Support Service Center

Masashi Kato, Kayoko Miyata, Natsuko Moroi, Rieko Shimizu, Naoko Matsunaga, Miho Koitabashi, Natsumi Kanno, Mariko Shimizu, Mari Arai, Masako Yabumoto, Tomoko Asayama, Miki Kamo, Emi Takeuchi, Kazuko Kasahara, Reiko Hanada

Introduction

 The Consultation, Counseling and Support Service Center (CCSSC) copes with inquiries from patients, their families and citizens with a variety of needs and concerns related to cancer. The total number of inquiries from April 2018 to March 2019 was 14,016. The number of new cases was 8,609, of which 3,981 were patients registered in the NCC hospital. We deal with various problems related to cancer patients and their families with the ultimate aim of helping patients feel relaxed and to help them receive medical care.

The Team and What We Do

 We work as a multidisciplinary team with physicians, nurses, medical social workers, and a clinical psychologist. We provide:

1) Consultation, Counseling and Support Services

 Both face-to-face and telephone counseling is available. Any inquiries related to cancer such as cancer treatment and financial, social and psychological issues are willingly accepted. We also endeavor to support some special cases such as job seeking and infertility issues. Since 2013 we have cooperated with a "Hello Work Navigator," job-finding advisor, and Social Insurance Labor Consultants to help cancer patients find new jobs and provide professional advice regarding the compatibility of cancer treatment and work. Moreover, we have set up a hotline for young adult patients concerned with the impact of cancer treatment on fertility.

2) Group programs for patients and their families

3) Multidisciplinary team support beyond departments

4) Collaborative support with other hospitals and institutions

Research activities

 Research into employment support for cancer patients is conducted.

Education

 We lecture and act as facilitators in seminars to help educate Cancer Counseling and Support Specialists.

Future prospects

 We practice high-quality cancer counseling and support, develop models and disseminate the results throughout the whole county.

List of papers published in 2018

Journal

1. Takeuchi E, Shimizu M, Miyata K, Shimizu R, Matsunaga N, Moroi N, Fujisawa D, Mimura M, Kato M. A Content Analysis of Multidimensional Support Needs Regarding Fertility Among Cancer Patients: How Can Nonphysician Health Care Providers Support? J Adolesc Young Adult Oncol, 8:205-211, 2019

2. Takeuchi E, Kato M, Miyata K, Suzuki N, Shimizu C, Okada H, Matsunaga N, Shimizu M, Moroi N, Fujisawa D, Mimura M, Miyoshi Y. The effects of an educational program for non-physician health care providers regarding fertility preservation. Support Care Cancer, 26:3447-3452, 2018